CHIEF INFORMATION OFFICER * CHIEF INFORMATION
SECURITY OFFICER * EXECUTIVE DIRECTOR
Information Technology Security ~ Network
Design ~ Strategic Planning
Technology and business visionary with executive
and hands-on experience in automating multi-million dollar enterprises. Strong
record of success in deploying robust IT security architecture and
infrastructure. Documented ability to bring the benefits of IT to solve business
issues while managing costs and risks. Led deployment of custom
healthcare network communications systems. Over 27 years of information
technology experience with emphasis on e-commerce and operational compliance.
Provided strategic direction to board of trustees, board of directors and senior
management on technological issues and challenges.
Technology Architecture and Integration
* Leading Edge WAN/LAN Design
Global IT Delivery and Project Management
* Electronic Commerce Strategy Development
Budgeting and Cost Control
* Staff Management and Team Builder
Organization and Staff Development
* Strategic Analysis and Internal Consulting
Dynamic management career with strong leadership,
consistent track record of excellence,
problem-solving, planning, team-building and project management skills.
Recruited, developed, motivated and retained diverse staff structuring them into
teams that delivered results and savings. Full responsibility for return on
investment (ROI) and managing multi-million dollar budgets. Proven record of
department profitability and cost savings realized within various business enterprise settings.
Established the University of North Carolina
Wilmington's first full service Information Technology Security Department
consisting of 4 Full Time Equivalent IT Security professionals with
associated forensics tools and information security equipment.
Directed, managed, planned and administered the
operational and administrative activities of a full service IT security
Developed, implemented security standards,
procedures and guidelines for multiple platforms and diverse systems
Prepared responses to NC State inquiries
regarding UNCW information security related matters on behalf of the
Reviewed the development, testing and
implementation of security plans, products and controls techniques
Identified and assessed IT security risk/
exposure on new and existing infrastructure
Investigated and recommended appropriate
corrective actions for IT security incidents .
Developed and maintained security policies,
controls and their compliance.
Analyzed security incidents and escalation of
Liaised with customers with regards to
information security incidents.
Developed cutting-edge, innovative solutions
for IT network security.
Studied the proliferation of viruses; prevent
Conducted active penetration tests; discovered
vulnerabilities in information systems.
responsible for the University's
central data security and privacy policies, architecture, and procedures.
Prepared on-line and hard-copy documentation
of University security plans and procedures.
Worked with constituent groups to create,
document, implement, and manage policies, procedures, and practices that
ensured the availability, integrity, and privacy of information asset on
centrally managed computer systems.
Worked with functional groups and staff in the
creation of guidelines to ensure the security and privacy of information on
the University's computer systems.
Assisted the University in its compliance with
relevant information technology laws and policies.
Developed and implemented the overall
information security strategy and architecture to be used by the
University's centrally managed systems developers and administrators.
Served as facilitator of the Computer
Response Team (CSIRT) working in collaboration with other UNCW constituencies,
such as University Council and University Police, concerning information
security and privacy incidents.
Served as liaison between CSIRT, University
administration, and department representatives to maximize the adoption of
and support for IT security plans and procedures within UNCW.
Maintained expertise in
security-related technologies, trends, issues, and solutions.
Investigated security needs, and recommended,
plans, implements, tests, and monitors information security improvements.
Planned and coordinated information security
investigations, feasibility studies, and surveys, to include cost-benefit
evaluations of proposed and existing security solutions.
Provided instruction and information security
awareness training for a Faculty, Staff and Student body consisting of over
14,000 end users.
Insured State of NC regulatory requirements
with respect to information security procedures and their application are
Participated as appropriate in the planning
and implementation of hardware and software.
Maintained a broad knowledge of
state-of-the-art information technology security equipment, and systems.
Instrumental in the facilitation of the
Information Technology Systems (ITS)
operational change management program
Provided executive leadership as head of the network services section of the
fifth largest healthcare delivery network in the state of North Carolina.
Provided principal direction for all aspects of strategic IT planning, implementation and
support network wide as an integral component of the hospital business plan.
Engineered the turnaround of the network services performance and service
Prepared technical briefings and presented them to enterprise senior
leadership and Board of Trustees.
Transformed network services into a strategic business partner.
Managed and delivered multiple large scale projects on time and within
Directed all budgeting activities, design and support of all technology.
Successfully managed an Operations and Capital
Budget totaling over $3.5 Million dollars for a network services department
supporting the infrastructure of a 660 bed hospital with over 4000
Provided budgetary control and cost reduction
in information systems in excess of $200,000 dollars annually.
Supported the mission and goals of New Hanover
Health Network (NHHN) in a dynamic, evolving environment, while supporting a
strategic vision/plan for information technology.
Established credibility with the Senior
Management Team and executives across the health system.
Supported business growth, add value and
improve the information systems environment by managing over 300 information
Developed and implemented a project
methodology and coordinate projects across all departments.
Developed a technically competent, proactive,
customer-service oriented, high-performance team .
Created teams that are technically perceptive
and have a solid understanding of business processes.
Established vision and built consensus for
information technology endeavors
Functioned as a partner with the Chief
Information Officer, assisting and collaborating as appropriate.
Maintained oversight and coordinated the
day-to-day operations of the information technology systems for New Hanover
Health Network, including application development and support, operations,
and data networks.
Worked in collaboration with others that
reported to the Chief Information Officer to ensure smooth and effective
operations across the health system.
Led the deployment and maintenance of all
enterprise hardware for New Hanover Health Network.
Developed and fostered a culture of responsive
customer oriented services and internal accountability.
Taught and mentored project managers and staff
on how to apply standards, tools, and methodologies while delivering high
quality business focused customer service.
Provided technical expertise on systems,
market trends, technology directions, and product directions.
Established performance measures to ensure
project managers and staff are accountable and compliant in project
planning, risk and issue management, processes and procedures, and change
Worked with the Chief Information Officer,
developed and communicated the New Hanover Health Network information
systems vision to all levels of the organization.
Planned, developed and deployed New Hanover
Health Networks' first 802.11 wireless network converting it from a PROXIM
open air system to an IEEE 802.xx standard architecture
Managed the activities of 22 full-time
employees - Project Managers, Telecommunications Support Technicians,
Network Engineers, Systems Analyst, Computer Support Specialists and Help
Supervised automated information processing
for units, installations, and activities within the United States
Multi-National Division area of responsibility in Bosnia-Herzegovina.
Directed the activities of 12 system
automation professionals supporting United States, Russian, Turkish
and Nordic Polish forces throughout the Task Force Eagle area of
operations within Bosnia-Herzegovina.
Broke new ground in providing reliable
voice, data, and video teleconferencing capabilities to the
Multi-National Division-North's dispersed forces.
Advised commanders and staff on computer
information systems policy and technical matters.
Planned and managed the integration of
hardware, software and data communications at the user interface level.
Supervised the installation, operation, and
administration of all computer systems and local area networks at all
organizational levels to include combined, joint and service agencies.
Translated mission needs into computer systems
requirements and helped to define functional requirements.
Evaluated and optimized efficiency of computer
Performed economic analysis, planned,
programmed, and budgeted for information systems resource requirements
(equipment, people, and facilities).
Developed and implemented procedures for the
local procurement, storage, and distribution, and control of commercial
computer system products.
Managed computer information systems
resources, maintenance programs, and logistics support.
Established procedures for effective and
efficient use of computer systems resources.
Developed, implemented and managed data base
management systems and local area networks.
Established and prioritized computer systems
goals and objectives.
Wrote and maintained security accreditation
plans for computer systems.
Developed and managed information security
Configured and maintained security fire walls.
Provided networking security for one of the
largest WAN in the world.
Developed and coordinated procedures for
contingency operations during system emergencies, outages and degraded
operations, or downtime for maintenance.
Designed and maintained the installation of
web sites at major organizations and commands.
Developed and conducted customer education
Provided logistical automation support to a
16,000 person organization for Standard Army Management Information Systems
Managed and directed the operations of three
staff sections consisting of 16 full time employees.
Maintained logistics information systems
totaling over $2 million dollars.
Installed, operated and maintained over 300
tactical computer systems.
Maintained oversight of logistics software
Prepared and executed the operations plan to
deploy the largest rollout of Standard Army Management Information
Systems in Fort Riley history.
Cloverleaf SNMP End to End Network Monitoring, Network Security, Network
Essentials and TCP-IP, Gigabit Data Transfer technology (Native Mode LAN
Interconnection) Fiber optic and CAT 5 cabling plants.
SECURITY: EnCase, Nessus, Computrace, Symantec-Norton
Anti-virus enterprise solutions, Identity Finder and NMap
ENTERPRISE MOBILITY: Identity Finder
Data Leakage Prevention Systems
AJAX, Web Graphics, HTML coding, Microsoft Exchange, Internet
Information Server, popular web browsers, DNS, DHCP, PGP, RAS,
and Website creation.
PROGRAMMING: ADA, Visual Basic and M+
SPECIAL SKILLS: Educator in Christian and Social Ethics, Well versed and
traveled throughout Euro-Centric and Asiatic cultures, Working knowledge of U.S.
statutes, court proceedings and Federal Codes with respect to (Electronic
Discovery, Electronic Communications Privacy, Identity Theft Protection, Export
Administration Regulations, Payment Card Industry Data Security Standards,
Health Insurance Portability and Accountability Act, Family Education Right and
Privacy Act and the National Incident Management System), Youth mentor, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) preparation, Skilled adult
education instructor and trainer. Past recipient of United States of America Secret Security Clearance
Mitcham, Zachery S. 18 May 2011, E Discovery
Panelist - The University of North Carolina General Administration
System Wide Attorneys Meeting-Center for School Leadership Development
("Electronically Stored Information Collection Methods and Procedures"),
Chapel Hill, NC