CHIEF INFORMATION OFFICER * CHIEF INFORMATION
SECURITY OFFICER * EXECUTIVE DIRECTOR
Information Technology Security ~ Network
Design ~ Strategic Planning
Technology and business visionary with executive
and hands-on experience in automating multi-million dollar enterprises. Strong
record of success in deploying robust IT security architecture and
infrastructure. Documented ability to bring the benefits of IT to solve business
issues while managing costs and risks. Led deployment of custom
healthcare network communications systems. Over 24 years of information
technology experience with emphasis on e-commerce and operational compliance.
Provided strategic direction to board of trustees, board of directors and senior
management on technological issues and challenges.
Technology Architecture and Integration
* Leading Edge WAN/LAN Design
Global IT Delivery and Project Management
* Electronic Commerce Strategy Development
Budgeting and Cost Control
* Staff Management and Team Builder
Organization and Staff Development
* Strategic Analysis and Internal Consulting
Dynamic management career with strong leadership,
consistent track record of excellence,
problem-solving, planning, team-building and project management skills.
Recruited, developed, motivated and retained diverse staff structuring them into
teams that delivered results and savings. Full responsibility for return on
investment (ROI) and managing multi-million dollar budgets. Proven record of
department profitability and cost savings realized within various business enterprise settings.
Established the University of North Carolina
Wilmington's first full service Information Technology Security Department
consisting of 4 Full Time Equivalent IT Security professionals with
associated forensics tools and information security equipment.
Directs, manages, plans and administers the
operational and administrative activities of a full service IT security
Develops, implements security standards,
procedures and guidelines for multiple platforms and diverse systems
Prepares responses to NC State inquiries
regarding UNCW information security related matters on behalf of the
Reviews the development, testing and
implementation of security plans, products and controls techniques
Identifies and assesses IT security risk/
exposure on new and existing infrastructure
Investigates and recommends appropriate
corrective actions for IT security incidents .
Develops and maintains security policies,
controls and their compliance.
Analyzes security incidents and escalation of
Liaises with customers with regards to
information security incidents.
Develops cutting-edge, innovative solutions
for IT network security.
Studies the proliferation of viruses; prevent
Conducts active penetration tests; discovers
vulnerabilities in information systems.
Overall responsibility for the University's
central data security and privacy policies, architecture, and procedures.
Prepares on-line and hard-copy documentation
of University security plans and procedures.
Works with constituent groups to create,
document, implement, and manage policies, procedures, and practices that
ensure the availability, integrity, and privacy of information asset on
centrally managed computer systems.
Works with functional groups and staff in the
creation of guidelines to ensure the security and privacy of information on
the University's computer systems.
Assists the University in its compliance with
relevant information technology laws and policies.
Develops and implements the overall
information security strategy and architecture to be used by the
University's centrally managed systems developers and administrators.
Serves as facilitator of the Computer
Response Team (CSIRT) working in collaboration with other UNCW constituencies,
such as University Council and University Police, concerning information
security and privacy incidents.
Serves as liaison between CSIRT, University
administration, and department representatives to maximize the adoption of
and support for IT security plans and procedures within UNCW.
Maintains expertise in
security-related technologies, trends, issues, and solutions.
Investigates security needs, and recommends,
plans, implements, tests, and monitors information security improvements.
Plans and coordinates information security
investigations, feasibility studies, and surveys, to include cost-benefit
evaluations of proposed and existing security solutions.
Provides instruction and information security
awareness training for a Faculty, Staff and Student body consisting of over
14,000 end users.
Insures State of NC regulatory requirements
with respect to information security procedures and their application are
Participates as appropriate in the planning
and implementation of hardware and software.
Maintains a broad knowledge of
state-of-the-art information technology security equipment, and systems.
Instrumental in the facilitation of the
Information Technology Systems Division (ITSD)
operational change management program
Provided executive leadership as head of the network services section of the
fifth largest healthcare delivery network in the state of North Carolina.
Responsible for all aspects of strategic IT planning, implementation and
support network wide as an integral component of the hospital business plan.
Engineered the turnaround of the network services performance and service
Prepared technical briefings and presented them to enterprise senior
leadership and Board of Trustees.
Transformed network services into a strategic business partner.
Managed and delivered multiple large scale projects on time and within
Responsible for budgeting, design and support of all technology.
Successfully managed an Operations and Capital
Budget totaling over $3.5 Million dollars for a network services department
supporting the infrastructure of a 660 bed hospital with over 4000
Provided budgetary control and cost reduction
in information systems in excess of $200,000 dollars annually.
Supported the mission and goals of New Hanover
Health Network (NHHN) in a dynamic, evolving environment, while supporting a
strategic vision/plan for information technology.
Established credibility with the Senior
Management Team and executives across the health system.
Supported business growth, add value and
improve the information systems environment by managing over 300 information
Developed and implemented a project
methodology and coordinate projects across all departments.
Developed a technically competent, proactive,
customer-service oriented, high-performance team .
Created teams that are technically perceptive
and have a solid understanding of business processes.
Established vision and built consensus for
information technology endeavors
Functioned as a partner with the Chief
Information Officer, assisting and collaborating as appropriate.
Maintained oversight and coordinated the
day-to-day operations of the information technology systems for New Hanover
Health Network, including application development and support, operations,
and data networks.
Worked in collaboration with others that
reported to the Chief Information Officer to ensure smooth and effective
operations across the health system.
Led the deployment and maintenance of all
enterprise hardware for New Hanover Health Network.
Developed and fostered a culture of responsive
customer oriented services and internal accountability.
Taught and mentored project managers and staff
on how to apply standards, tools, and methodologies while delivering high
quality business focused customer service.
Provided technical expertise on systems,
market trends, technology directions, and product directions.
Established performance measures to ensure
project managers and staff are accountable and compliant in project
planning, risk and issue management, processes and procedures, and change
Worked with the Chief Information Officer,
developed and communicated the New Hanover Health Network information
systems vision to all levels of the organization.
Planned, developed and deployed New Hanover
Health Networks' first 802.11 wireless network converting it from a PROXIM
open air system to an IEEE 802.xx standard architecture
Managed the activities of 22 full-time
employees - Project Managers, Telecommunications Support Technicians,
Network Engineers, Systems Analyst, Computer Support Specialists and Help
University-Software Engineering Institute
Certified Information Systems Security
North Carolina Department of Public
Instruction Teachers Certificate (Active)
Certified Adult Education Instructor
Cloverleaf SNMP End to End Network Monitoring, Network Security, Network
Essentials and TCP-IP, Gigabit Data Transfer technology (Native Mode LAN
Interconnection) Fiber optic and CAT 5 cabling plants.
ENTERPRISE MOBILITY: Identity Finder
Data Leakage Prevention Systems
STORAGE: IBM Enterprise Storage
Solutions - SAN; IBM 3101 Fiber Optic Switch
AJAX, Web Graphics, HTML coding, Microsoft Exchange, Internet
Information Server, popular web browsers, DNS, DHCP, PGP, RAS,
and Website creation.
PROGRAMMING: ADA, Visual Basic and M+
AUTOMATION HARDWARE: Personal
Computers, P-series, I-series and X-series Servers (Regatta, RS/6000,
A/S400); IBM LTO Enterprise Data Backup System, Seagate-Backup Exec, Nortel
Option 81c, 61, and 11 switches, CISCO 5000 -6000 switches, Compaq Proliant
SPECIAL SKILLS: Educator in Christian and Social Ethics, Well versed and
traveled throughout Euro-Centric and Asiatic cultures, Working knowledge of U.S.
statutes, court proceedings and Federal Codes with respect to (Electronic
Discovery, Electronic Communications Privacy, Identity Theft Protection, Export
Administration Regulations, Payment Card Industry Data Security Standards,
Health Insurance Portability and Accountability Act, Family Education Right and
Privacy Act and the National Incident Management System), Youth mentor, Joint Commission
on Accreditation of Healthcare Organizations (JCAHO) preparation, Skilled adult
education instructor and trainer. Past recipient of United States of America Secret Security Clearance
Mitcham, Zachery S.
18 May 2011, E Discovery
Panelist - The University of North Carolina General Administration
System Wide Attorneys Meeting-Center for School Leadership Development
("Electronically Stored Information Collection Methods and Procedures"),
Chapel Hill, NC